The dealership has finally given me the green light to come get the bike. The weather gods have had their laughs at my expense and have seen fit to play nice once again. Pick up will occur tomorrow morning (Saturday) and the forecast is calling for brisk, but clear weather. It's even pouring out today, but clearing tonight, so the roads should be nice and washed clean by tomorrow morning.) Could it be that my luck is finally turning?
Nope!! The bill is $1,8XX (I didn't catch how much the "XX" part was because my brain was stuck trying to wrap itself around the words "eighteen hundred".) When my mouth was able to form words again, it repeated the "eighteen hundred" back...followed by a pause, and then concluded with; "...yeah, we're gonna go through THAT bill when I come in!!"
The service guy cheerfully replied "Sure thing, no problem!" because he knows that at the end of the day; he has my bike, and I'm not getting it until I pay up. But that doesn't mean I'm not going to drag him through the painful process that has been my experience with dealing with these guys. I've outlined my entire timeline, phone calls, days, times, what I said to them, what they told to me, etc. And when that's all said and done, I'm going to ask for a customer survey to fill out and send in. If they do not give me one, I will write a letter and send it to the company. Do I expect anything to come of this? Hell no, but at least I'll feel a little better....ok, not that much better, because my bank account is still going to be reeling from this hit.
In some fairness, I realize that a portion of this bill is for the new rear tire, as well as the new rear axle bearings which (allegedly) had to be replaced. And I realize that I will still be charged the full piece-meal price for both jobs, even though the rear tire was already off the bike, due to the transmission work being done. I get that. But that still leaves an enormous amount of unexplained expense in my head.
Stay tuned...
Friday, January 27, 2012
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